Best Energy SolutionsPty Ltd prides itself in providing unmatched customer service and customer satisfaction. Our products and services come with industry-leading warranties and insurances.
We would like to ensure that we can carry on our reputation therefore we have a very smooth customer complaint handling & resolution process.
All our complaints raised are passed on to the management and customer service departments and are acted upon swiftly and the best possible outcome is attained within 10-15 business days. In exceptional circumstances, where additional information may be required, or a third party is involved this may take a bit longer, but we will ensure our customer is kept in the loop and informed at every stage of progress and we will provide a resolution within 45 days of the complaint’s receipt.
Our customers may use any of the following methods to lodge a complaint:
Calling the mobile number of their salesperson. Emailing info@bestenergysolution.com.au
Lodging an inquiry at https://bestenergysolution.com.au/contact-us/
Or calling.
If you are not satisfied with the outcome of your complaint, you can refer the complaint to with the relevant Fair Trading or Consumer Affairs office in your state or territory, as follows:
ACT: Office of Regulatory Services
Phone: (02) 6207 3000
NSW: Fair Trading
Phone: 13 32 20
NT: Consumer Affairs
Phone: 1800 019 319
Qld: Office of Fair Trading
Phone: 13 74 68
SA: Consumer and Business Services
Phone: 13 18 82
Tas: Consumer Affairs and Fair Trading
Phone: 1300 654 499
Vic: Consumer Affairs
Phone: 1300 558 181
WA: Consumer Protection
Phone: 1300 304 054
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